Transport Coordinator Full -time (1st shift/Days)

PEOPLE ESSENTIAL FUNCTIONS

• Communication with internal and external stakeholders, such as medical transportation personnel, Nursing, Imaging and other departments about any delays and to notify personnel of patient transport which includes reviewing transport appropriateness and understanding for clarification of handoff, checks patient identification using two-step verification, prepares patient for transport identifying IV bags, Foley catheters, or infusion pumps, etc., needing special handling, to promote both work efforts and problem resolution which is clear and professional. Uses appropriate communication device to limit conversations to ensure HIPAA compliance. Role models effective communication skills, assisting in team members' development of such skills.

• Effectively supports Management to implement protocols and objectives with team members to result in optimization of performance, teamwork, patient safety, and customer service. Interacts positively and effectively with patients and guests, as well as internal customers. Serves as a team resource for customer service decisions for problem-solving, setting/communicating trip delays, canceling and recalling assignments. Handles basic issues as they pertain to the department, and acts as liaison in the absence of Management.

• Fosters a positive and constructive teaching environment by engaging co-workers in learning opportunities that are valuable and in alignment with business objectives. Participates in the training, education and development of the team, supporting members of management to achieve optimal department outcomes. Actively participates in making recommendations for improving working relationships in the department and with each nursing unit. Provides contributions towards improvement of department scores for employee engagement, i.e. peer-to-peer accountability.

SERVICE ESSENTIAL FUNCTIONS

• Monitors and maintains adequate supply of transport equipment in lobbies and equipment rooms, as appropriate. Clears equipment left on floors, in hallways and unauthorized areas by moving them to designated equipment storage areas or reporting the equipment to the dispatcher, as appropriate.

• Properly disposes of soiled linen on department and/or nursing unit and removes other items left on equipment such as urinals, bedpans, emesis basins, etc. Removes some equipment no longer needed for the patient care from the transport equipment and places it in the soiled utility room, as appropriate.

• Drives improving department scores for patient satisfaction/experience on unit-based scorecard through peer-to-peer accountability, providing timely transports, ensuring belongings are appropriately transported with patient and remain with the patient.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Reports observations, conditions, and problems of patients to licensed personnel to achieve desired patient outcomes. Provides for the privacy of patients and families, keeping the safety of the patient in mind.

• Transports and stores oxygen tanks in approved holders. In collaboration with clinical staff as appropriate, ensures that oxygen cylinders selected are appropriate for use to reflect the current airflow status. Completes patient handoff when returning to department.

• Disinfects equipment before and after each use, allowing sufficient time for the disinfectant to dry thoroughly. Operates all transport equipment in a safe manner. Tags equipment needing extensive repairs, takes damaged equipment out of service and delivers appropriately for repair.

• Reports any potential harm or conflicting information to management for input in document reporting system. Leads initiatives to prevent conditions such as pressure injuries, patient falls, and hospital-acquired infections. Assists management with improvement of department quality and safety scores, through peer-to-peer accountability.

FINANCE ESSENTIAL FUNCTIONS

• Uses resources efficiently; does not waste supplies.

• Prioritizes department daily tasks and independently manages time effectively, minimizing incidental overtime.

• Assists management with strategic staff scheduling in coordination to reduce department overtime and ensure adequate coverage. Meets labor productivity standards by effectively handling established daily responsibilities and assignments.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Offers innovative solutions through participation in performance improvement hospital projects and activities. Contributes ideas towards improving the efficiency and effectiveness of department processes.

• Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development. Participates in continuing education and in-service programs. Completes and updates the My Development Plan on an on-going basis, including the development of advanced skills.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

WORK EXPERIENCE

• Five years hospitality or industry operation with three years progressive lead experience; may consider HM employee with four years in Patient Transportation/PCA role with two years demonstrating progressive informal leadership experience