Senior Digital Communication Analyst - Hybrid - HR Service Center

At Houston Methodist, the Senior Digital Communications Analyst is responsible for executing strategies around content review/updating, maintenance, analysis, configuration, testing, and support for HR areas of the intranet, HR site on the internet and articles within Workday this is to  include set up, new content, new releases, and optimization. This includes developing policies, procedures and tracking to ensure sites are regularly monitored for missing and outdated content, system upgrades and security compliance for HR internet and workday articles. This position serves as a member on the HR communications team to create a collaborative communications in both HR and the broader organization.  Often works as a liaison between internal customers, IT technical resources, third-party software providers, and the HR communications business owners. In this fast-paced position it will be critical that the candidate knows how to prioritize and meet tight deadlines. 

Requirements:

Qualifications:

LICENSES AND CERTIFICATIONS - REQUIRED

• N/A

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Extensive PC software skills and experience; including Microsoft Word/Excel/Access Project and Adobe Creative Suite

• Advanced analytical thinking and creative problem solving

• Experience with Sitcore and WordPress required

• Experience with Elsevier SciVal or Pure, Kaltura, EthosCE, Localist and Interact preferred

• Demonstrable proficiency in simultaneously managing multiple priorities and assignments

• Demonstrates ability to utilize personal computers and standard office equipment

• Demonstrates proficiency to maintain expert knowledge about the system through participation in vendor classes, vendor client conferences, and working with vendor support

• Demonstrates proficiency in maintaining operational procedures to ensure data integrity and maximum system availability

• Demonstrates proficiency in documenting application specific support information (e.g. developing Frequently Asked Questions (FAQ), daily procedures, etc.) and maintaining the information on the Intranet

• Knowledge of internet and intranet content management and business systems; video, events management, and faculty profile networking systems

• Ability to demonstrate teamwork and collaborative skills

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs No
• Business professional Yes
• Other (department approved) No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area No
• May require travel outside Houston Metropolitan area No

Company Profile:

Houston Methodist is one of the nation’s leading health systems and academic medical centers. Houston Methodist consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston area. Houston Methodist also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities. Overall, Houston Methodist employs more than 27,000 employees and is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide high quality patient care.

Houston Methodist is an Equal Opportunity Employer.

Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor – priority referral Protected Veterans requested.