IT Senior Process Specialist

JOB TITLE:              IT Senior Process Specialist

JOB REF#:              2024-57998

(Must put the Job Ref# on resume)

WORKSITE:           6565 Fannin Street, Houston, TX 77030

JOB DUTIES:

Independently manages assigned process activities to ensure outcomes match agreed upon customer expectations and outcomes. Effectively communicates process information to stakeholders through agreed upon channels and timelines. This includes communicating with multiple levels of the organization including Senior and Executive leaders. Guides and facilitates stakeholders throughout the organization in establishing detailed requirements for process activities.

Independently plans, organize and execute process-related activities on projects and operational initiatives. Defines quality management and/or cost management plans to support projects and operational activities. Report and address issues as they arise identifying and implementing alternative solutions or escalating to the operations or project manager when appropriate. Serve as liaison with project team members on issues related to process activities. Serves as a mentor to more junior process specialists.

Independently establishes the project quality and/or cost control plan(s). Adheres to standards and procedures for testing and/or cost control defined by the Portfolio & Process Management Office. Maintain the process site, update process documentation.

Assists Project Manager with estimating project cost and defining project benefits associated with quality management. Coaches Project Managers on project cost control fundamentals. Validates consultants (contract labor) quality management deliverables.

Proposes opportunities to improve the Portfolio & Process Management Office and participates in improvement initiatives. Proactively manages own professional development and completes Individual Development Plan (IDP).

MINIMUM REQUIREMENTS: Bachelor’s degree in Computer Science, Business Administration, Electronics Engineering, or related discipline with an information technology focus, plus 5 years of experience in IT process activities in support of large to enterprise scale and complexity projects and operations initiatives.