Senior Business Analyst - AOCT Administration

At Houston Methodist, the Senior (Sr.) Business Analyst is responsible for being a key facilitator within the organization, acting as a bridge between the client, stakeholders and assigned team. The Sr. Business Analyst is responsible for large scale projects of advanced complexity and scope. Responsible for identifying the business needs of clients and stakeholders to determine solutions to business problems. Responsible for requirements development and management. This includes producing, analyzing, validating and documenting business, organizational and/or operational requirements. Analysis includes but is not limited to financial analysis, quality assurance, organizational development, testing, training, and documentation development. The Sr. Business Analyst works to ensure that all business requirements are addressed in the implementation of a given product, project or effort. Serves as a mentor to more junior team members. Assists in the training and development of more junior Business Analysts through formal and informal methods. 

The Sr Business Analyst, under general supervision, performs complex, advanced work of a professional nature and coordinates and serves as project manager on complex systems development and enhancement projects, utilizing skills that require an understanding of complex business processes and requirements and works on the development of applications to streamline/automate processes; while working with a significant amount of independent authority and judgment.

PEOPLE ESSENTIAL FUNCTIONS

• Engages and interfaces with stakeholders within and outside the organization. Effectively partners with team members to complete assigned projects.

• Fosters relationships and engages in regular communications within the department, IT and the organization at large in the areas of issue resolution, status updates and their effect on customers. Acts as liaison between the customer and the technical team facilitating requirements gathering sessions, sets expectations and coordinates team members utilizing effective teamwork and collaborative skills.

• Engages customers and elicits requirements using various methods. Negotiates priorities and resolves conflicts between customers, technologists and management.

SERVICE ESSENTIAL FUNCTIONS

• Proactively seeks out opportunities to meet internal and external customer needs. Responds promptly to internal and external customer requests.

• Mentor and guide team members in achieving standards set by management in order to exceed clients' expectations. Provides training for team members through formal and informal methods.

• Fosters relationships and engages in regular communications within the department, IT and the organization at large in the areas of issue resolution, status updates and their effect on customers.

• Leads discovery and analysis phase of projects and efforts. Also leads requirements elicitation workshops. This includes the utilization of various methods design and development in conjunction with developers to documents business case/scope/plan, business/functional requirements; including specifications for package solutions, and/or software development.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Represents requirements information in graphical forms that augment textual representations in natural language.

• Creates requirements plans that directly translate into project planning. Identify and document requirement risks along with risk mitigation. Translates functional and non functional user requirements.

• Facilitate the prioritization of requirements into a product maturity roadmap.

• Leads the setting, monitoring, and meeting of Service Level Agreements (SLAs) with customers. Develops detailed system test plans, execute system test cases and provide issue tracking and consolidation. Manage a coordinated User Acceptance Test (UAT) effort.

FINANCE ESSENTIAL FUNCTIONS

• Utilizes department resources and supplies effectively. Provides costs and resource estimates, work plans and documentation to ensure timely project completion. Manages and prioritizes time effectively to meet established timelines.

• Identifies cost saving or revenue opportunities by engaging in process improvement efforts.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Stays abreast of emerging technology, process trends and methodologies and seeks out innovative methodologies to provide solutions that improve productivity, workflow, production, efficiency and effectiveness. Shares knowledge with team and stakeholders as appropriate.

• Proactively manages own professional development. Completes Individual Development Plan (IDP).

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

• Bachelor's degree required, preferably in Computer Science, Business Administration or related discipline

WORK EXPERIENCE

• Five years experience supporting IT projects in an IT analyst role or similar function to include three years leading and facilitating IT projects and three years experience in clinical, business or financial operations