Network Engineer II - Central Scheduling (Katy)

At Houston Methodist, the Network Engineer II position is responsible for routine installation, testing, analysis and support of all elements of the network facilities (including power, communications machinery, software, lines, modems, and terminals), ensuring stable network performance. Monitors and controls performance and status of the network resources. Utilizes software and hardware tools, identifies and diagnoses problems and factors affecting network performance. Possesses and applies a broad knowledge of principles, practices, and procedures relating to network technologies, to the completion of moderately difficult assignments. Troubleshoots networking and operating systems problems, providing technical assistance and resolution. Assesses network needs and designs solutions that conform to corporate standards for projects.

We are seeking a highly skilled Cisco Contact Center Enterprise (CCE) Engineer to join our team. The ideal candidate will have extensive experience in designing, implementing, and maintaining Cisco Contact Center solutions, including UCCE, PCCE, and UCCX. This role requires a deep understanding of Cisco Unified Communications and Contact Center technologies, as well as strong problem-solving and communication skills.

Key Responsibilities:

• Design and Implementation: Design, configure, and deploy Cisco Contact Center Enterprise solutions, including UCCE, PCCE, and UCCX
• System Integration: Integrate Cisco Contact Center solutions with other enterprise systems and applications.
• Maintenance and Support: Provide ongoing maintenance and support for Cisco Contact Center solutions, ensuring high availability and performance
• Troubleshooting: Diagnose and resolve technical issues related to Cisco Contact Center solutions.
• Documentation: Create and maintain detailed technical documentation, including system design documents, configuration guides, and troubleshooting procedures
• Training and Knowledge Transfer: Provide training and knowledge transfer to clients and internal teams on Cisco Contact Center solutions
• Project Management: Manage projects related to the deployment and enhancement of Cisco Contact Center solutions, ensuring timely delivery and adherence to project scope and budget

Security and Compliance: Ensure that Cisco Contact Center solutions comply with industry standards and security best practices

PEOPLE ESSENTIAL FUNCTIONS

• Communicates (oral and written) effectively with customers, vendors, colleagues, and management about services, contact information, system availability, and information.

• Support ITIL processes to help promote others to follow and conform to applicable policies, procedures, and processes.

• Partner with internal and external team members on projects and/or problem resolution tasks.

SERVICE ESSENTIAL FUNCTIONS

• Maintain and supports all access and distribution layer technologies.

• Supports multiple IT projects including organization wide Network, Unified Communication (UC), Cabling, Audio/Visual, and new construction.

• Assists with the administration and maintenance of core and data center network and/or telecommunications systems.

• Resolves complex network issues related but not limited to WAN, LAN, Voice, and other infrastructure related problems

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Maintains IDF/MDF and DC closet elements.

• Assist in quality control testing, policy implementation, and training of enduses on communication channels as needed. (i.e. VPN, WebEx, phones, etc.)

• Provides problem resolution, technical analyses, and progress reports on assigned projects.

• Assist in the documentation of network designs, problems, root cause analysis, and disaster plans.(EF)

FINANCE ESSENTIAL FUNCTIONS

• Practices good time management, and good assessment in professional decision making. Prepares timely reports for management regarding systems status and activity.

• Helps minimize excess cost(s) by assisting and recommending solutions in achieving organizational objectives.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Stay abreast of emerging technology trends. Seeks out innovative technologies that provide solutions to new ideas, trends, and concepts.

• Proactively manages own professional development and completes Individual Development Plan (IDP)

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

WORK EXPERIENCE

• Four years experience of progressive data network engineering experience.

• Healthcare and Project Management experience preferred.