Community Network Pt Liaison

At Houston Methodist, the Community Network Patient Liaison position is responsible for identifying patients eligible for the Houston Methodist Network of Care Program, facilitating medical home access, and supporting patients in closing the gap with social drivers of health. This position is responsible for screening patients for eligibility, rounding on patients while inpatient and in the home setting, determining the appropriate medical home for the patients and addressing the social determinant(s) of health that may serve as barriers to health care access, if applicable.

Requirements:

Qualifications:

LICENSES AND CERTIFICATIONS - REQUIRED

• CHW - Community Health Worker (TDSHS) -- If current HM employee, must obtain certification within 12 months of the job description revision

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Advanced proficiency in oral and written English and at least one foreign language, Spanish preferred

• Thorough understanding of health care insurance options and knowledge of protocol related to each

• Knowledge of medical terminology and hospital operations preferred

• Effective interpersonal, organizational and analytical skills, and a flexibility to handle multiple tasks and changing priorities in a dynamic setting

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs Yes
• Business professional Yes
• Other (department approved) No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area No

Company Profile:

Houston Methodist Hospital is recognized by U.S. News & World Report as the No. 1 hospital in Texas and one of America’s “Best Hospitals.” As a full-service, acute-care hospital located in the Texas Medical Center and the flagship hospital of Houston Methodist, it has evolved into one of the nation’s largest nonprofit teaching hospitals and a leader in innovative medical research with a comprehensive residency program. Two of Houston Methodist’s primary academic affiliates are among the nation’s leading health care organizations: Weill Cornell Medicine and New York-Presbyterian Hospital. Houston Methodist also has affiliations with Texas A&M University and the University of Houston. With 948 operating beds, 85 operating rooms and more than 8,400 employees, Houston Methodist Hospital offers unparalleled care for thousands of patients from around the world.

Houston Methodist is an Equal Opportunity Employer.