Director Revenue Cycle Informatics & Education

At Houston Methodist, the Director Revenue Cycle Informatics, Innovation and Education position is responsible for developing and executing a strategic roadmap for continuous improvements in the revenue cycle. This roadmap will be developed from information and data analytics that identify inefficiencies in processes and systems. Once areas of opportunities are identified, this position coordinates and collaborates with Revenue Cycle Leaders and Subject Matter Experts, Information Technology and Houston Methodist's internal Robotic Processing Automation/Innovation team to improve outcomes. An outcome of this department is effective training programs that result in understanding the continuum of the revenue cycle, including systems and workflow, from scheduling to account resolution. The Director Revenue Cycle Informatics, Innovation and Education position maintains accountability for the level of performance, results, quality, and compliance among Revenue Cycle departments, supporting the accuracy, completeness, and quality.

The Director position responsibilities include overseeing the activities of the department staff, ensuring quality, productivity, functional excellence and efficiency to accomplish strategic and operational objectives. In addition, this position is accountable for employee engagement, adequate staffing levels, budget development and compliance, staffing decisions such as hiring and terminating employment, coaching and counseling employees on work-related performance, and developing and implementing policies and procedures to ensure a safe and effective work environment. This position also ensures training, monitoring and operations initiatives are implemented which secure compliance with ethical and legal business practices and accreditation/regulatory/government regulations.

Requirements:

Qualifications:

LICENSES AND CERTIFICATIONS - REQUIRED

• EPIC - Certification (EPIC) -- EPIC Certification in Hospital Billing (HB) within 4 months

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially about activities impacting patient or employee safety or security

• Demonstrates the ability to interact with others in a way that gives them confidence in one's intentions and those of the organization

• Ability to use appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one's own behavior to accommodate tasks, situations and individuals involved

• Demonstrates leadership qualities and critical thinking through self-direction initiative and effective interpersonal skills and oral/written communication skills

• Ability to identify and understand issues, problems and opportunities, comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probable consequences

• Extensive knowledge of regulatory and accreditation agency requirements that impact department; stays abreast of industry changes

• Demonstrates highly effective communication skills-strong written communications and platform presentation abilities

• Ability to work effectively in a fast-paced environment

• Demonstrates flexibility and adaptability in the workplace

• Capable of leading teams/facilitating groups, building consensus and garnering highest confidence in professionalism and work product by senior leadership

• Ability to work under pressure and balance many competing priorities; highly responsive and solution/action oriented

• Proficiency in spreadsheet, word processing, and presentation software

• Maintains a positive and supportive attitude and demeanor

• Professional handling of exposure to confidential/sensitive information

• Ability to design and present effective education programs

• Demonstrates creativity and programming skills

• Skill in planning, organizing, and delegating functional activities

• Skill in coaching, counseling, and developing the skills of others

• Proven leadership experience managing large teams and revenue cycle information

• Strong expertise in Epic modules (Hospital Billing, HIM/Coding, Grand Central, Professional Billing)

• Advanced experience in analytics and the use of analytical computing tools (i.e., Excel, Microsoft Access, Tableau, etc.)

• Knowledge of revenue cycle workflows, regulatory requirements, and healthcare operations

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs No
• Business professional Yes
• Other (department approved) Yes

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* Yes

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area Yes

Company Profile:

Houston Methodist is one of the nation’s leading health systems and academic medical centers. Houston Methodist consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston area. Houston Methodist also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities. Overall, Houston Methodist employs more than 27,000 employees and is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide high quality patient care.

Houston Methodist is an Equal Opportunity Employer.