Dispatcher Full-time/Days

At Houston Methodist, the Dispatcher position is responsible for dispatching, tracking, and recording of maintenance requests assignments which include but not limited to: work orders, demand maintenance, preventive maintenance, painting, grounds keeping, and contractor services. This position may also be responsible for monitoring security access control, intrusion, video, communications, infant abduction, report management, and emergency management systems and coordinating and dispatching routine and emergency responses to security staff and additional departments as needed. The Dispatcher position serves as point person for customers in initiating and determining the status of work order and customer follow up review on completed work, proactively estimating work orders and assignments to allow adequate resource scheduling for each area. This position assists management in determining available resources and scheduling and provides support in screening and handling telephone calls and assist in routing departmental activities.

Requirements:

Qualifications:

LICENSES AND CERTIFICATIONS - REQUIRED

• N/A

LICENSES AND CERTIFICATIONS - PREFERRED

• BLS - Basic Life Support (AHA)

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

• Ability to prioritize and manage multiple tasks simultaneously

• Must be organized, flexible and a team player

• Basic computer skills in MS Office Suite

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs No
• Business professional Yes
• Other (department approved) Yes

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area No
• May require travel outside Houston Metropolitan area No

Company Profile:

Houston Methodist West Hospital is committed to leading medicine in West Houston, Katy and surrounding communities by delivering the Houston Methodist standard of exceptional safety, quality, service and innovation. The growing campus offers 253 beds and access to the most innovative medical and surgical care available, including cardiology and cardiovascular surgery; neurology and neurosurgery; comprehensive cancer care; orthopedics and sports medicine; gastroenterology; bariatrics; childbirth center with level III NICU; emergency care; and advanced imaging.

Houston Methodist is an Equal Opportunity Employer.