Patient Relations Representative Full-time/Days

At Houston Methodist, the Patient Relations Representative position is responsible for serving as a liaison between patient/family members, all hospital departments and administration. This position acts professionally to identify and resolve problems as expressed by patients ensuring the receive care in a humane manner for all the services and care to which he/she is entitled. The Patient Relations Representative position maintains the required complaint and grievance documentation and logs them timely and appropriately and interacts with leadership to obtain necessary information to comply with the grievance policy and state requirements. The position is visible in the hospital by providing daily rounds, responding to leadership requests specific to patient requests if called upon, assisting in resolution of complaints or concerns timely and effective, maintains excellent communication skills and participates on hospital/System committees as requested, as well Methodist Experience initiatives.

Requirements:

Qualifications:

LICENSES AND CERTIFICATIONS - REQUIRED

• N/A

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Must be able to work with people of various age groups and cultural backgrounds

• Ability to accurately document information and maintain records

• Excellent ability to build and sustain interpersonal relationships

• Knowledge of and interprets the institution's philosophy, policies, procedures and services to patients, their families and visitors

• Basic level of computer competency - Microsoft Office Suite, and knowledge of health care information systems

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs No
• Business professional Yes
• Other (department approved) No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* Yes

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area No
• May require travel outside Houston Metropolitan area No

Company Profile:

Houston Methodist West Hospital is committed to leading medicine in West Houston, Katy and surrounding communities by delivering the Houston Methodist standard of exceptional safety, quality, service and innovation. The growing campus offers 253 beds and access to the most innovative medical and surgical care available, including cardiology and cardiovascular surgery; neurology and neurosurgery; comprehensive cancer care; orthopedics and sports medicine; gastroenterology; bariatrics; childbirth center with level III NICU; emergency care; and advanced imaging.

Houston Methodist is an Equal Opportunity Employer.