Tenant Services Representative FT-Sugar Land

At Houston Methodist, the Tenant Services Representative position is responsible for assisting the department in the day-to-day leasing and building operational activities for multiple medical office buildings and off-site Physician Organization PCG and SPG clinics (the assigned buildings). Responsibilities for this position include processing, monitoring, assigning and maintaining the MOB online work order system for the assigned buildings for services to be performed by building engineers, housekeeping personnel, elevator technicians, and security contractor as well as inputting and tracking work orders and proposals on the Performa system. The Tenant Services Representative position processes telephone requests within the management office and security desks for adding phone lines or trouble with phone systems and performs additional administrative duties which include answering and screening phone calls, receiving and directing visitors, contractors, physicians and interdepartmental staff. This administrative position also assists with security, and general building operational matters.

Requirements:

Qualifications:

LICENSES AND CERTIFICATIONS - REQUIRED

• N/A

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Ability to build and sustain interpersonal relationships

• Ability to work with peers in a team situation

• Very strong organization skills and detail-oriented nature

• Professional handling of exposure to confidential/sensitive information

• Proficient in computer skills for documentation

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs No
• Business professional Yes
• Other (department approved) No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area No

Company Profile:

Houston Methodist is one of the nation’s leading health systems and academic medical centers. Houston Methodist consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston area. Houston Methodist also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities. Overall, Houston Methodist employs more than 27,000 employees and is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide high quality patient care.

Houston Methodist is an Equal Opportunity Employer.

Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor – priority referral Protected Veterans requested.