Manager, Medical Staff Services

At Houston Methodist, the Manager Medical Staff Services position is responsible for the management and administration of the Medical Staff Services department, functions and staff. Functional areas of responsibility of this position may include many of the following: credentialing; Medical Staff governance, including peer review; accreditation and regulatory compliance; departmental operations; supporting the key Committees of the Medical Staff including, but not limited to, Executive Committee, Bylaws & Rules Committee, Credentials Committee, Practitioner Health Committee, and Procedures and Criteria Committee; and general activities of the organized Medical Staff. This position manages and on occasion, performs the credentialing and privileging of medical staff for services to be performed at the Hospital and provides for the coordination of all medical staff meetings, including agenda and minutes of the meeting. Other duties for the Manager Medical Staff Services position include providing oversight to maintaining currency of the Medical Staff Bylaws, and coaching medical staff related to the requirements of the Bylaws. This position establishes and maintains constructive lines of communication between physicians and the hospital, fostering positive on-going relationships. The Manager Medical Staff Services position also leads efforts to monitor, assess and recommend changes to policies and procedures for the effectiveness of operational practices supporting physician Bylaws and improving medical staff relationships with the Hospital. This position provides back-up coverage and support for the Director, as needed.

The manager position responsibilities include managing the daily work activities of the work unit/department staff, ensuring quality, productivity, functional excellence and efficiency while assisting management in accomplishing strategic and operational objectives. In addition, this position provides guidance to staff and is responsible for staffing, budget compliance, contributing to staffing decisions such as hiring and terminating employment, coaching and counseling employees on work related performance, and assisting in the development and implementation of policies and procedures to ensure a safe and effective work environment. This position also implements training, monitoring and operations initiatives that secure compliance with ethical and legal business practices and accreditation/regulatory/government regulations.

Requirements:

Qualifications:

LICENSES AND CERTIFICATIONS - REQUIRED

• N/A

LICENSES AND CERTIFICATIONS - PREFERRED

• CPCS - Certified Provider Credentialing Specialist (NAMSS) OR
• CPMSM - Certified Professional Medical Services Management (NAMSS) OR
• CPHQ - Certified Professional in Healthcare Quality (NAHQ)

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate through a variety of channels with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles; engages the recipient(s) and helps them understand and retain the message

• Demonstrates the ability to interact with others in a way that gives them confidence in one's intentions and those of the organization

• Ability to use appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one's own behavior to accommodate tasks, situations and individuals involved

• Demonstrates leadership qualities and critical thinking through self-direction initiative and effective interpersonal skills and oral/written communication skills

• Ability to identify and understand issues, problems and opportunities, comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probable consequences

• Ability to work effectively in a fast paced environment

• Demonstrates flexibility and adaptability in the workplace

• General knowledge of performance improvement methodologies; strong ability to evaluate and develop effective process improvements to enhance efficiency of operations

• Advanced skill in use of spreadsheet and relational database software

• Skill in developing and maintaining interpersonal relationships as required in the work environment

• Solid understanding of hospital medical staff operations

• Demonstrated ability to manage multiple projects and priorities as well as comfort and confidence operating within a matrix organization

• Solid knowledge of State and Federal law relating to medical staff operations, the Health Insurance Portability and Accountability Act of 1996, regulatory/accreditation agency standards and elements of performance, Medical Staff Bylaws and Rules and Regulations, and Continuing Medical Education

• Must demonstrate a high level of leadership skills to effectively interface between the hospital, medical staff, administration and Board

• Strong presentation skills preferred

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs No
• Business professional Yes
• Other (department approved) No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* Yes

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area Yes

Company Profile:

Houston Methodist Cypress Hospital, scheduled to open in the first quarter of 2025, will be Houston Methodist's ninth hospital and will incorporate the most advanced technology available from the day the doors open. With 100 beds (at our opening; licensed for 276) and a prime location in the heart of the rapidly growing U.S. 290 corridor, the hospital will be equipped with technologically advanced innovations implemented during COVID, many of them designed to make patient communication with physicians, staff and families the very best and most effective in any health care facility. Even though the hospital won't be fully operational until 2025, we have several services and specialties opening in 2024.

Houston Methodist is an Equal Opportunity Employer.

Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor – priority referral Protected Veterans requested.